- Course Code: UKLM19CSM
- Location: Online
- Duration: 4 hours
- Cost: £50.00
- Qualification: Customer Services Mastery (Lightning Skills Bundle) Certificate
- Course Access: Lifetime
- Exams Included: Yes
- Compatibility: All modern browsers and devices
Includes the Following Courses
Customer Services Mastery (Lightning Skills Bundle) Certificate
Most industries and job positions have to deal with customers at some stage. Learning about customer relations is one of the most important skills you can have.
Customer service is the act of caring for a customer’s needs and delivering service in the most professional way. Every customer is different, and businesses need to find a way to please everyone. Throughout this course bundle, you will look at several new customer-service related topics. This bundle is meant to complement or follow the first Customer Service Essentials Certificate Course Bundle.
The courses in this bundle are designed to focus on skills that are useful in any customer service setting. Since every business and every customer is different, it’s vital to focus on transferable skills that are useful in many different areas. Keep reading to find out what you will learn.
You Will Learn:
- How to deal with conflict in any workplace and in specific types of relationships. Dealing with conflict and handling it in a professional and respectful manner is one of the most important things to be prepared for in customer service.
- How to communicate with people. Communication involves many different aspects. From listening to using non-verbal signals and reading body language, communication isn’t simply talking back and forth. In this course bundle, you will focus on each aspect of communication and how to apply them in real life.
- About customer service skills online, over the telephone, as well as in person. Nowadays, business communications happen in so many different mediums and it’s crucial to be prepared for each of them.
Benefits of Taking This Course:
- You will have access to eight courses, each dedicated to giving you a comprehensive understanding of a different Customer Service-related topic. By the end of this course bundle, you will be well-versed in several new areas of customer service.
- This bundle is specifically organised to give you the best possible selection of Customer Service courses. There is no wasted time - you will learn the most important topics and gain knowledge of some valuable skills.
- This course bundle is useful for anyone new to this area, but it is also a great asset for anyone who already has some familiarity with customer services and wants to improve their knowledge.
- Improve your CV upon completion of this course bundle and show potential employers that you have these important and sought-after skills.
How online learning can benefit you..
Who can take the Customer Services Mastery (Lightning Skills Bundle) Certificate course?Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
What is the structure of the course?The Customer Services Mastery (Lightning Skills Bundle) Certificate Course consists of 8 courses:
Each course consists of between 1 and 1 individual modules.
Modules can take from 20 to 90 minutes to complete. You are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
Do I have to study the courses in a certain order?No. You can study the courses in any order you choose. If you want to, you can do one module from a course and then move on to the next course.
Where / when can I study the course?You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Is there a test at the end of the course?Yes. Once you have completed all of the modules for each course there will be a multiple choice test.
The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken a time and location of your choosing.
What is the pass mark for the final test?The pass mark for each test is 70%.
What happens if I fail the test?If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
When will I receive my certificate?Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).
How can I pay?You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
How long after payment can I begin the course?You can begin the course immediately after your payment has been received. You will create your login details during the checkout process.
We will also send you an email confirming your login details.
How long does it take to complete the Customer Services Mastery (Lightning Skills Bundle) Certificate course?We estimate that the course will take about 4 hours to complete in total.
How long is my certificate valid for?Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
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